PRIVACY POLICY
MOWUARAK SAFARIS
Mowuarak Safaris (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, booking platforms, WhatsApp, email, or any of our services.
- Information We Collect
We may collect the following types of personal information:
- a) Personal Identification Information
- Full name
- Phone number
- Email address
- Nationality / Country of residence
- Passport details (where required for bookings)
- b) Booking & Travel Information
- Travel dates
- Number of travelers
- Accommodation preferences
- Flight details
- Special requests
- c) Payment Information
- Billing details
- Transaction records
(Note: We do not store full card details. Payments are processed via secure third-party providers.)
- d) Technical & Website Data
- IP address
- Browser type
- Device information
- Pages visited (via cookies/analytics)
- How We Use Your Information
We use collected information to:
- Process tour bookings and reservations
- Respond to inquiries and quotations
- Send itineraries, invoices, and travel documents
- Provide customer support
- Improve our services and website experience
- Send promotional offers (only with consent)
- Comply with legal and regulatory obligations
- Sharing of Information
We may share your information with trusted third parties strictly for service delivery, including:
- Hotels & lodges
- Airlines & transport providers
- Park authorities & activity providers
- Payment processors
- Government authorities where legally required
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or theft
- Alteration or disclosure
However, no online transmission is 100% secure, and clients share information at their own risk.
- Cookies & Tracking Technologies
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
You may disable cookies via your browser settings.
- Data Retention
We retain personal information only as long as necessary for:
- Booking fulfillment
- Legal and accounting requirements
- Business record purposes
After this period, data is securely deleted or anonymized.
- Your Privacy Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw marketing consent at any time
Requests can be made via the contact details below.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
- Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors without parental consent.
- Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact Us
For privacy inquiries, data requests, or concerns, contact:
Mowuarak Safaris
Email: info@mowuaraksafaris.com
Phone/WhatsApp: +254 725 260275
Office Address: Old Museum Building, Narok
Website: www.mowuaraksafaris.com
End of Privacy Policy
